Centre of Social Excellence (CSE)

Transforming the way we collaborate through education

The Centre of Social Excellence (CSE) is a unique educational initiative focused on cultivating the skills and capacities of social practitioners.

The mission of the CSE is to create an enabling environment for social harmony and realized human rights by equipping companies, civil society and governments with well-trained social practitioners from the regions where they operate.

The CSE offers:

  • Best-in-class trainings and resources for social practitioners.
  • A dynamic network of social practitioners supporting, teaching and challenging one another for continuous growth.
  • Skilled social practitioners in different sectors with a shared understanding of best practices and who facilitate constructive multi-stakeholder dialogues supporting human rights and green economic development.

Businesses, public sector leaders, and investors increasingly understand the value of good community and worker relationships, but there is a lack of trained professionals from the regions in which the companies operate to implement this work. The CSE seeks to address this need by providing practical courses for early and mid-career professionals on the concepts and methods needed to cultivate constructive relationships with diverse stakeholder groups in places where natural resource or agricultural development takes place.

The CSE was established in 2008 and currently operates two programmes, CSE Africa and CSE Indonesia. In 2018 CSE courses in Brazil and Malaysia will also be launched.

The foundational training program offered by the CSE is a one-year course consisting of five months of modules on theory and practical methods and tools, followed by a six-month internship with companies. Customized short courses are also organized according to the specific needs and challenges of a region, sector, or company.

Training modules are taught by expert practitioners from diverse sectors and cover essential topics and methods for stakeholder engagement and labour relations, including:

  • Stakeholder Mapping
  • Conflict Resolution and Negotiation
  • Social Impact Assessment (SIA)
  • Security and Human Rights
  • Workers’ Rights
  • Grievance Mechanisms/Procedures
  • Working with indigenous peoples
  • How to implement Free, Prior, and Informed Consent (FPIC)
  • Participatory Mapping
  • Qualitative Research Methods
  • Communication Skills (formal & informal for different audiences)

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